Chapter OneA SWIFT INTRODUCTION TO KAIZEN
Business culture loves the idea ofrevolutionary, immediate change.But turnaround efforts often failbecause radical change sets offour brain’s fear response and shutsdown our powers to think clearlyand creatively. A more effectivepath to change begins with thesmall steps of kaizen. These quietsteps bypass our mental alarm system,allowing our creative and intellectualprocesses to flow withoutobstruction. The result: Change thatis both lasting and powerful.
Leaders are often called upon to make significant improvements to their organizations—to cut costs, to create new products, to reduce mistakes, to improve service, and so on. It is possible to make these improvements by gritting your teeth, squaring your ...
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