The Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Time

ACKNOWLEDGMENTS

This book is the work of manypeople, and I am grateful to have theopportunity to share their wisdom andtalents with you. Leigh Ann Hirschman,my cowriter, put lyrics and melody tothese kaizen concepts. Jennifer Griffin,my agent, provided encouragementand enthusiasm for the project.My father, Mort Maurer, demonstratedthe power of kaizen and theimportance of creativity through hislifetime of experience and successin many business enterprises. KnoxHuston, senior editor at McGraw-Hill,guided this book to publication. Myfriend Steve Albert’s humor and lovehave always kept me from takingmyself too seriously.Finally, I’d like to offer muchappreciation for my family: Dia, Larry,and Dru. Thank you for sharing mypassion for this project. ...