Chapter 8
Quality Management
Project Quality Management processes include all the activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken.
—PMBOK® Guide
A product is not ‘quality’ because it is hard to make and costs a lot of money.... ‘Quality’ in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. Customers pay only for what is of use to them and gives them value. Nothing else constitutes ‘quality’.
—Peter Drucker
Making quality certain means getting people to do better all the worthwhile things they ought to be doing anyway.
—Philip B. Crosby
Quality always ...
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