10.3. Self-help
Self-sufficiency is another software deployment best practice from IBM. IBM has focused a great deal of energy on providing you the tools needed to be self-sufficient. Most of this work has been done in the problem management and in the software fulfillment space.
10.3.1. Problem management
IBM provides an extensive set of self-help tools around problem reporting, management, and tracking. Visit this site to begin:
10.3.2. License acquisition and entitlement with Passport Advantage
IBM offers two license acquisition and maintenance programs: Passport Advantage and Passport Advantage Express. Passport Advantage is designed for larger enterprises. Passport Advantage Express is designed to meet the needs ...
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