Credits
The ROI of Social Media provided by:
Dr. Gary Edwards, executive vice president for client services and
Julia Staffen, director of product management, GoRecommend Empathica, Inc., www.empathica.com
Expert Insight was provided by:
Stephanie Ichinose, director of communications, Yelp, www.yelp.com
Technical edits were provided by:
Lynne Johnson, www.lynnedjohnson.com,
Stephanie Ichinose, director of communications, Yelp, www.yelp.com
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