Chapter 7

MOBILE DEVICES DRIVE SOCIAL MEDIA RISKS

In the age of social media and web 2.0, the use of mobile devices has shifted into high gear. From smartphones and BlackBerries to iPhones and iPads, employees increasingly are using mobile gadgets to conduct both personal and company business. With employees clamoring to bring their ever-present and increasingly sophisticated smartphones to the office, savvy employers are adapting policy and technology to satisfy workforce demands, while managing workplace risks.

In the not-too-distant past, cell phone policy typically restricted employees to the use of nothing but company-provided BlackBerries to communicate with customers, colleagues, and other business audiences. Citing valid business reasons ...

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