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The Social and Cognitive Impacts of e-Commerce on Modern Organizations

Book Description

The Social and Cognitive Impacts of E-Commerce on Modern Organizations includes articles addressing the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances on organizations around the world. Looking specifically at the impacts of electronic commerce on consumer behavior, as well as the impact of e-commerce on organizational behavior, development, and management in organizations. This important new book aims to expand the overall body of knowledge regarding the human aspects of electronic commerce technologies and utilization in modern organizations and to assist researchers and practitioners to devise more effective systems for managing the human side of e-commerce.

Table of Contents

  1. Copyright
  2. Preface
  3. I. Online Shopping for Positive and Negative Reinforcement Products
    1. Abstract
    2. Introduction
      1. Shopping Behavior on the Internet
      2. Operant Conditioning Theory and Buying Behavior
      3. Internet Shopping for Negative and Positive Reinforcement Products
    3. Research Method
      1. Sample
      2. Questionnaire Design
    4. Results
    5. Discussion
      1. Implications and Conclusions
      2. Limitations
    6. References
      1. Bibliography
  4. II. Online Shopping Experience: A Conceptualization and Preliminary Results
    1. Abstract
    2. Introduction
    3. Understand Your Customers Online
    4. Online Shopping Experience
      1. Physical Activities
      2. Cognitive Activities
      3. Affective Activities
      4. In-Process Responses
      5. Descriptive Attributes
      6. Optimal Shopping Experience — Flow
    5. A General Model of Online Shopping Experience — Put Experience at the Center
      1. Individual Characteristics of Shoppers
      2. Characteristics of Stores/Sites
      3. Task and Product Characteristics
      4. Shopping Outcomes
    6. Unifying Related Theories
      1. OSE and Flow Theory
      2. OSE and Technology Acceptance Model
      3. OSE and Retail Atmospherics
    7. Research Questions and Methodological Issues
    8. Preliminary Study And Results
      1. Study Design and Procedure
      2. Data Analysis and Results
    9. Conclusion and Future Research
    10. References
      1. Bibliography
  5. III. An Expanded E-Commerce Process Model Serving E-Commerce Entrepreneurs
    1. Abstract
    2. Introduction
    3. Related Literature
      1. Resource-Based View
      2. IT Foundations
      3. IT Paradigm Shifts
      4. Productivity Paradox
      5. Internet and E-Commerce Adoption
      6. E-Commerce Adoption by SMEs
      7. E-Commerce Process
    4. Research Methodology
    5. Research Process
      1. Clarifying Researcher Bias
      2. Data Collection
      3. Data Analysis
        1. Coding Process
        2. Building the Original Model—Phase One
        3. Refining the Model — Phase Two
    6. Findings
      1. Fundamental Skills and Knowledge
      2. Opportunity Identification
      3. Market Research
      4. Competitive Assessment
      5. Strategy Development
      6. Finance Development
      7. Risk Assessment (and Reduction)
      8. Technical Delivery
    7. Web Review
      1. Initial Launch and Implementation
      2. On-Going Innovation
    8. Conclusion
    9. References
      1. Bibliography
  6. IV. Internet Shopping Model and Customer Perceptions: A Study of UK Supermarkets
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Methodology
    5. Supermarkets’ Business Model for Internet Shopping
      1. Tesco: In-Store Picking Up Model
      2. Sainsbury: Picking-Up Centre (DC) Model
      3. Intercept Model and Cluster Model
    6. Customers’ Perceptions on Grocery Shopping
      1. Perceptions On Conventional Supermarket Shopping
        1. Reasons in Favour of Conventional Shopping
        2. Reasons for Disliking Conventional Shopping
      2. Perceptions on Online Supermarket Shopping
        1. Reasons Against Internet Shopping
        2. Reasons for Internet Shopping
    7. Conclusion
    8. References
      1. Bibliography
  7. V. A Psychographic Approach to Segmenting the Electronic Shopper
    1. Abstract
    2. Introduction
    3. Review of Shopping Orientations Literature
    4. Research Questions
    5. Method
      1. Data Collection Procedures
      2. Respondent Profile
      3. Data Analyses and Results
      4. Factor Analysis
      5. Cluster Analyses
      6. Analysis of Variance (ANOVA)
      7. Chi-Square Analyses
    6. Discussion and Implications
    7. Limitations and Suggestions for Future Research
    8. Conclusion
    9. References
      1. Bibliography
    10. Appendix
      1. Scale Items for Intention to Use Online Shopping
      2. Internet Usage Questions
      3. Demographic Questions
  8. VI. A Negotiation Agent System in E-Commerce
    1. Abstract
    2. Introduction
      1. Negotiation
      2. Agent Technology
    3. The Negotiation Model
      1. The Components of Negotiation
      2. The Negotiation Support System
    4. The Negotiation Strategy
      1. Message Flow of the Negotiation
      2. The Decision-Making Machine
      3. Buyer Side
      4. Seller Side
    5. System Architecture and Implementation
    6. Conclusion
    7. References
      1. Bibliography
  9. VII. Business Interactions in a Virtual Organisation: Visualising Inter-Organisational Systems Complexity
    1. Abstract
    2. Introduction
    3. The IOS Complexity
    4. Business Action Theory
      1. Grounding BAT in Theory
      2. BAT Phase Model
      3. Using BAT as an Analysis Model for Long-Term B2B Interaction
    5. Analysing Business Interaction in Netshop
      1. Virtual Organisations
      2. The Netshop Case
      3. Empirical Illustrations of Business Interactions in Netshop
    6. Discussion
    7. Conclusion
      1. Future Research
    8. References
      1. Bibliography
  10. VIII. Issues and Perceptions of Unsolicited Commercial Electronic Mail
    1. Abstract
    2. Introduction
    3. Issues
      1. Cost and Loss of Productivity of Unsolicited Commercial Electronic Mail
      2. Spam and Computer Viruses
      3. Privacy Concerns
      4. Electronic Mail Filters
      5. Attempts to Control Spam
      6. Legislative Action
      7. Spam’s Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis
    4. Perceptions of Unsolicited Email
      1. Privacy Concerns
      2. Productivity
      3. Control
      4. Effectiveness
    5. Conclusion
    6. References
      1. Bibliography
  11. IX. Impact of E-Learning During SARS Outbreak in Hong Kong
    1. Abstract
    2. Severe Acute Respiratory Syndrome
    3. Impact of E-Commerce
    4. The Internet in Higher Education
    5. E-Learning As A Contingency Measure
    6. Authoring Tool
    7. E-Learning in Practice
    8. Evaluation of Learning Outcome
    9. Questionnaire Survey
    10. Limitations of Study
    11. Suggestions For Future Work
    12. Conclusion
    13. References
      1. Bibliography
    14. Appendix I
      1. Recommended Textbooks
      2. Recommended References
      3. Recommended Websites
    15. Appendix II
      1. Written Assignment 1
      2. Written Assignment 2
    16. Appendix III
      1. The Hong Kong Polytechnic University (Faculty of Engineering)
  12. X. Building Competitive Advantage through E-CRM Analytics and Data Integration
    1. Abstract
    2. Introduction
    3. Research Foundations & Framework
    4. Research Methodology
    5. Results And Discussions
      1. Demographics
    6. B2B VS. B2C
      1. Proposition Testing
    7. Conclusion
    8. References
      1. Bibliography
  13. XI. E-Government Scottish Style: Recent Developments and Some Emerging Issues
    1. Abstract
    2. Introduction
    3. Modernising Government: The Search for the ’Third Way’
    4. The Development of E-Government: Previous Studies
      1. E-Government in the UK
      2. E-Government in the Wider Context
    5. The Research Design
      1. Web Evaluation
      2. Postal Survey of Chief Executives of Public Sector Organisations in Scotland
      3. Interviews with Key Stakeholders
    6. E-Government Development in Scotland: Results of Web Evaluation
      1. Structure
      2. Accessibility
      3. Information Content
      4. Interaction
      5. Integration
      6. Discussion
    7. Survey of Chief Executives
      1. Use of PCs by Chief Executives and their Understanding of ICTS
      2. How do Chief Executives Rate their own Organisation’s Web Sites?
      3. How Important is the Internet to Organisations?
      4. Managing the Development of E-Government
      5. Implement E-Government through Partnership
      6. Drivers and Barriers of E-Government
    8. Interviews with Key Stakeholders
      1. Opportunities Offered by E-Government
      2. Barriers to E-Government
      3. Issues Particular to the Public Sector
      4. Managing the Implementation of E-Government
    9. Key Issues Emerged from this Research
      1. Does E-Government Development in Scotland Reflect the Rhetoric of the E-Government Strategy in the UK?
      2. Drivers and Barriers to E-Government Development
      3. E-Government, Organisational Transformation and Other Government Agendas
      4. E-Government and Other Competing Strategic Objectives
      5. Other Emerging Issues
    10. Future Research
    11. References
      1. Bibliography
  14. XII. The Impact of the Role of the Government of Egypt on Electronic Commerce Development and Growth
    1. Abstract
    2. Introduction
    3. A Theoretical Framework
    4. Background
    5. Impact of Internet Growth On Electronic Commerce
    6. Electronic Commerce in Egypt
    7. Institutional Role of the Government of Egypt
      1. Formulation of an Electronic Commerce Law for Egypt (The Institutional Infrastructure)
    8. Electronic Commerce Readiness
    9. Role of Society’s Building Blocks in Setting Up An Enabling Electronic Commerce Environment
    10. Conclusion
    11. References
      1. Bibliography
  15. XIII. Linking Technological Compatibility and Operational Capacity Constraints to Communication Technology Adoption
    1. Abstract
    2. Introduction
    3. Background
    4. Research Factors and Hypotheses
    5. Methods and Analysis
    6. Discussion
    7. References
      1. Bibliography
    8. Appendix A - Questionnaire Items for Measurement
  16. XIV. Pushing Elusive Alliances into the Light - Discovering the Value of Informal Networks on the Internet
    1. Abstract
    2. Introduction
      1. Social Network Theory and the Theory of Structural Holes
        1. Structural Holes and Information Benefits
        2. Structural Holes and Control Benefits
        3. Linking Information and Control Benefits – The Power of Structural Holes
      2. Social Networks and Structural Holes Applied to Elusive Alliances on the Internet
        1. Prominence Analysis
      3. Clique Analysis
        1. Structural Hole Analysis
    3. Into the Light (Interpreting the Results)
      1. Conclusions and Managerial Implications
    4. References
      1. Bibliography
  17. XV. Technology Trust in Internet-Based Interorganizational Electronic Commerce
    1. Abstract
    2. Introduction
    3. Literature Review
    4. Conceptual Development
      1. Novel Character of Trust in B2B E-Commerce
      2. Technology Trust
      3. Technology Trust Dimensions
      4. Business Value
      5. Perceived Benefits
      6. Technology Trust and Perceived Benefits
      7. E-Commerce Performance
      8. Technology Trust and Electronic Commerce Performance
      9. Control Variables
    5. Research Methodology
      1. Survey Instrument
      2. Technology Trust (TTRUST)
      3. Survey Administration
      4. Response Rate and Non-Response Bias
      5. Measure Validation
    6. Findings and Data Analysis
      1. Perceived Benefits
      2. E-Commerce Performance
    7. Discussion
      1. Implications for Practicing Managers
      2. Implications for Research
      3. Limitations and Suggestions for Future Research
    8. Conclusion
    9. References
      1. Bibliography
    10. Appendix—Survey Instrument
  18. About the Authors