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The Smart Solution Book

Book Description


THE MOST COMPREHENSIVE COLLECTION OF PROBLEM-SOLVING TOOLS, GAMES AND TECHNIQUES USED BY BRAINSTORMERS, GAMECHANGERS AND TRAILBLAZERS.
 
As working life becomes more complex, we are increasingly faced with problems which may at first seem insoluble.  The Smart Solution Book is your guide to solving these problems, whatever their size.

Table of Contents

  1. Cover
  2. Title page
  3. Contents
  4. About the authors
  5. Introduction
  6. Part 1 Which Tools to Use And When
    1. Tools for broad problem areas
    2. Tools for specific problems
  7. Part 2 Problem-Solving Essentials
    1. Barriers to problem solving
    2. Framing a problem
    3. Stages in problem solving
    4. Preparation for group problem solving
    5. Equipment needed
  8. Part 3 Problem-Solving Techniques for Individuals and Small Groups
    1. 1 Force-field analysis and graphical force-field analysis
    2. 2 Tough questions
    3. 3 Ritual dissent (and ritual assent)
    4. 4 Brain-friendly brainstorming
    5. 5 Reverse brainstorming
    6. 6 Procrastination
    7. 7 Cartesian logic
    8. 8 Brainwriting
    9. 9 Individual and collective mind mapping
    10. 10 Structured walkthroughs
    11. 11 Life through a lens
    12. 12 Nominal group technique
    13. 13 Grow for problem solving
    14. 14 Head/heart-push/pull
    15. 15 Osborn-Parnes’ critical problem-solving process
    16. 16 Appreciative inquiry
    17. 17 Competitive ideas
    18. 18 Why not?
    19. 19 Muse
    20. 20 Ishikawa fishbone diagrams
    21. 21 Deming’s PDSA Cycle (the Shewhart Cycle)
    22. 22 3D stakeholder mapping
    23. 23 The two words technique
    24. 24 The association grid
    25. 25 The Delphi technique
    26. 26 The Lotus Blossom technique
    27. 27 Photographic associations
    28. 28 The random word technique
    29. 29 Challenging assumptions
    30. 30 Metaphorical problem solving
    31. 31 Who else has solved this problem?
    32. 32 How-how?
    33. 33 The Whys/question everything
    34. 34 The Jelly Baby Tree
    35. 35 Future shock
    36. 36 What if?
    37. 37 What if we didn’t?
    38. 38 Reframing
    39. 39 The ripple effect (systems thinking)
    40. 40 What I need from you
    41. 41 Concentration diagrams
    42. 42 The Pareto analysis – simplified version
    43. 43 The solution effect analysis
    44. 44 The work map
    45. 45 The competing values framework
    46. 46 Timelining
    47. 47 One question
    48. 48 Peer assist
    49. 49 Action learning
    50. 50 Story circles
    51. 51 Swim lane diagrams (Rummler-Brache diagrams)
  9. Part 4 Large Group Problem-Solving Techniques
    1. 52 Crawford’s slip
    2. 53 The charrette procedure
    3. 54 Starbursting
    4. 55 Open space
    5. 56 World Café
    6. 57 Pro-action Café
  10. Part 5 Problem-Solving Business Games
    1. When and how to use business games
      1. 58 Retirement speeches
      2. 59 Convince me
      3. 60 Evolution
      4. 61 It’s in the news
      5. 62 The trial
      6. 63 Tortoise and hare
      7. 64 Art gallery
      8. 65 Proverbial problem solving
      9. 66 There are no rules
      10. 67 Documentary
      11. 68 Pitch perfect
  11. Part 6 Sharing and Implementing Solutions
    1. Sharing solutions
    2. Implementing solutions
  12. What did you think of this book?
  13. Index
  14. Imprint