Chapter 2

Working With Internal and External Personnel

This chapter discusses the small business controller’s need for an orientation (honeymoon) period. It outlines some important considerations when working with internal personnel such as the owner and board of directors. Additionally, it discusses a necessary relationship between the controller and external personnel such as legal advisors, outside CPA firms, bankers, information technology and computer consultants, and insurance agents and brokers. Lastly, we conclude this chapter with some issues regarding outsourcing and offshoring activities.

The Orientation (Honeymoon) Period

The controller must develop an attitude and image of being an integral part of the management team. He or she ...

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