The Skilled Facilitator, 3rd Edition

Chapter ElevenUsing Mutual Learning to Improve Other Processes and Techniques

In this chapter, I describe how to use the mutual learning approach to help groups improve almost any other process or technique they use. This includes techniques such as experiential exercises and processes such as Lean, Six Sigma, or other quality and process improvement approaches, strategic planning or innovation processes, performance management processes, or simply one of the many standard problem-solving processes. I begin the chapter by describing the different ways that groups may reduce their effectiveness when using other processes and techniques. This ...