CONTENTS
Preface to the Revised Edition
PART ONE: HOW FACILITATION HELPS GROUPS
1 The Skilled Facilitator Approach
2 What Makes Work Groups Effective?
3 The Facilitator and Other Facilitative Roles
PART TWO: DIAGNOSING BEHAVIOR IN GROUPS
4 Understanding the Theories That Guide Our Actions
5 Ground Rules for Effective Groups
6 Diagnosing Behaviors That Enhance or Hinder Group Effectiveness
PART THREE: INTERVENING IN GROUPS
7 Deciding Whether, How, and Why to Intervene
9 Using the Ground Rules to Intervene
10 Using the Skilled Facilitator Approach with Other Processes
Get The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.