Book description
When it was published in 1994, Roger Schwarz's The Skilled Facilitator earned widespread critical acclaim and became a landmark in the field. The book is a classic work for consultants, facilitators, managers, leaders, trainers, and coaches--anyone whose role is to facilitate and guide groups toward realizing their creative and problem-solving potential. This thoroughly revised edition provides the essential materials for anyone that works within the field of facilitation and includes simple but effective ground rules for group interaction. Filled with illustrative examples, the book contains proven techniques for starting meetings on the right foot and ending them positively and decisively. This important resource also offers practical methods for handling emotions when they arise in a group and offers a diagnostic approach for identifying and solving problems that can undermine the group process.
Table of contents
- Cover Page
- Title Page
- Copyright
- Dedication1
- Dedication2
- Contents
- PREFACE TO THE REVISED EDITION
- ACKNOWLEDGMENTS
- THE AUTHOR
- PART ONE: HOW FACILITATION HELPS GROUPS
-
PART TWO: DIAGNOSING BEHAVIOR IN GROUPS
- CHAPTER FOUR: Understanding the Theories That Guide Our Actions
-
CHAPTER FIVE: Ground Rules for Effective Groups
- USING THE GROUND RULES
- GROUND RULE ONE: TEST ASSUMPTIONS AND INFERENCES
- GROUND RULE TWO: SHARE ALL RELEVANT INFORMATION
- GROUND RULE THREE: USE SPECIFIC EXAMPLES AND AGREE ON WHAT IMPORTANT WORDS MEAN
- GROUND RULE FOUR: EXPLAIN YOUR REASONING AND INTENT
- GROUND RULE FIVE: FOCUS ON INTERESTS, NOT POSITIONS
- GROUND RULE SIX: COMBINE ADVOCACY AND INQUIRY
- GROUND RULE SEVEN: JOINTLY DESIGN NEXT STEPS AND WAYS TO TEST DISAGREEMENTS
- GROUND RULE EIGHT: DISCUSS UNDISCUSSABLE ISSUES
- GROUND RULE NINE: USE A DECISION-MAKING RULE THAT GENERATES THE DEGREE OF COMMITMENT NEEDED
- USING THE GROUND RULES TOGETHER
- LEARNING TO USE THE GROUND RULES
- SUMMARY
- CHAPTER SIX: Diagnosing Behaviors That Enhance or Hinder Group Effectiveness
-
PART THREE: INTERVENING IN GROUPS
- CHAPTER SEVEN: Deciding Whether, How, and Why to Intervene
- CHAPTER EIGHT: How to Intervene
-
CHAPTER NINE: Using the Ground Rules to Intervene
- INTERVENING ON GROUND RULES
- TEST ASSUMPTIONS AND INFERENCES
- SHARE ALL RELEVANT INFORMATION
- USE SPECIFIC EXAMPLES AND AGREE ON WHAT IMPORTANT WORDS MEAN
- EXPLAIN YOUR REASONING AND INTENT
- FOCUS ON INTERESTS, NOT POSITIONS
- COMBINE ADVOCACY AND INQUIRY
- JOINTLY DESIGN NEXT STEPS AND WAYS TO TEST DISAGREEMENTS
- DISCUSS UNDISCUSSABLE ISSUES
- USE A DECISION-MAKING RULE THAT GENERATES THE LEVEL OF COMMITMENT NEEDED
- SUMMARY
- CHAPTER TEN: Using the Skilled Facilitator Approach with Other Processes
- CHAPTER ELEVEN: Beginning and Ending Meetings
- CHAPTER TWELVE: Dealing with Emotions
- PART FOUR: AGREEING TO WORK TOGETHER
- PART FIVE: USING FACILITATIVE SKILLS IN YOUR OWN ORGANIZATION
- RESOURCE A: Current and Previous Ground Rules
- RESOURCE B: Sample Planning Meeting Letter
-
RESOURCE C: Guidelines for Developing an Effective Contract
- WHO IS THE PRIMARY CLIENT?
- WHERE AND HOW LONG WILL THE GROUP MEET?
- WHAT ARE THE ROLES OF THE PARTIES?
- WHAT GROUND RULES WILL THE GROUP FOLLOW?
- HOW WILL THE GROUP ASSESS PROGRESS?
- HOW WILL THE FACILITATOR'S PERFORMANCE BE ASSESSED?
- WHAT ARE THE FACILITATOR'S FEES AND OTHER CHARGES?
- HOW LONG WILL THE CONTRACT BE IN EFFECT?
- WHEN AND HOW DO YOU CHANGE THE CONTRACT?
- HOW AND WHEN SHOULD THE TENTATIVE CONTRACT BE CONVEYED TO ALL PARTIES?
- RESOURCE D: Sample Agreement for Basic Facilitation
- RESOURCE E: Sample Agreement for Developmental Facilitation
- RESOURCE F: Guidelines for Using Experiential Exercises and Self-Knowledge Instruments
- RESOURCE G: Questions for Cofacilitators
- RESOURCE H: Guidelines for Contracting with Your Manager
- REFERENCES
- INDEX
Product information
- Title: The Skilled Facilitator: A Comprehensive Resource for Consultants, Facilitators, Managers, Trainers, and Coaches, 2nd Edition
- Author(s):
- Release date: June 2002
- Publisher(s): Jossey-Bass
- ISBN: 9780787947231
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