REFERENCES
Process Improvement and Design/Redesign
Ashkenas, Ron, Dave Ulrich, Todd Jick, and Steve Kerr. The Boundaryless Organization: Breaking the Chains of Organizational Structure. San Francisco: Jossey-Bass, 1995.
Cross, Kelvin E., John J. Feather, and Richard L. Lynch. Corporate Renaissance: The Art of Reengineering. Cambridge, MA: Blackwell Publishers, 1994.
Davenport, Thomas H. Process Innovation: Reengineering Work Through Information Technology. Boston, MA: Harvard Business School Press, 1993.
Hammer, Michael. Beyond Reengineering: How the Process-Centered Organization Is Changing Our Work and Our Lives. New York: HarperBusiness, 1996.
Hammer, Michael and James Champy. Reengineering the Corporation: A Manifesto for Business Revolution ...
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