GLOSSARY
Affinity chart (diagram) Brainstorming tool used to gather large quantities of information from many people; ideas usually are put on sticky notes, then categorized into similar columns; columns are named giving an overall grouping of ideas.
Analyze DMAIC phase where process detail is scrutinized for improvement opportunities. Note that (1) data are investigated and verified to prove suspected root causes and substantiate the problem statement (see also Cause and effect); and (2) process analysis includes reviewing process maps for value-adding/non-value-adding activities. See also Process map; Value-adding activities; Non-value-adding activities.
Balanced scorecard Categorizes ongoing measures into four significant areas: finance, process, ...
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