The Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, 2nd Edition

ACKNOWLEDGMENTS

For the Second Edition

Updating and revising a book turns out to be a tricky proposition: You don’t want to lose the essence of the original, but it has to bring new insights and information. Completing this second edition would not have been possible without the expert guidance and significant contribution of Ruth Mills, a veteran editor who (we think) helped find the right balance and who shouldered a lot of the work to make it happen.

The other major acknowledgement for this Edition goes to the many readers, clients, and colleagues who have helped us continue to learn and see the challenges of Six Sigma in new ways. There have been times when we thought the over-hyping of Six Sigma and the criticism leveled at it (often justified, ...