Chapter 6Control
The scientific principle of entropy states that, left to themselves, things tend to move from an orderly state to a more disorderly state. This is certainly true for project plans and for business systems. Unless we pay attention to the plans we’ve developed so carefully and institutionalize the process improvements we worked so hard to accomplish, entropy will set in and things will deteriorate. In this section of the Six Sigma Project Planner we will develop controls to ensure that we keep our hard-won gains. This is the “C” in the Six Sigma DMAIC performance improvement cycle.
Control Failure Mode and Effect Analysis (FMEA)
FMEA was used earlier, in the Define phase, to identify problems with the current process or product ...
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