Chapter 4. Training for Six Sigma
Education (teaching people how to think differently) and training (teaching people how to do things differently) are vital elements in Six Sigma success. Although education and training are different, for simplicity we will refer to both as simply "training."
The Six Sigma organization is unlike the traditional organization and the knowledge, skills and abilities (KSAs) required for success in the new organization are different than those possessed by most employees. The new KSAs need to be identified and plans need to be developed to assure that employees acquire them. The investment required is likely to be significant; careful planning is required to assure a good ROI.
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