The Six Sigma Handbook, Revised and Expanded, 2nd Edition

8.1. PROCESS MAPPING

Just as companies have organization charts, they can have process maps that give a picture of how work flows through the company. A process map creates a vocabulary to help people discuss process improvement. A process map is a graphic representation of a process, showing the sequence of tasks using a modified version of standard flowcharting symbols. The map of a work process is a picture of how people do their work. Work process maps are similar to road maps in that there are many alternative routes that will accomplish the objective. In any given circumstance, one route may be better than others. By creating a process map, the various alternatives are displayed and effective planning is facilitated. The steps involved ...