1.2. IMPLEMENTING SIX SIGMA
After nearly two decades of experience with Six Sigma and TQM, there is now a solid body of scientific research regarding the experience of thousands of companies implementing major programs such as Six Sigma. Researchers have found that successful deployment of Six Sigma involves focusing on a small number of high-leverage items. The steps required to successfully implement Six Sigma are well-documented.
Successful performance improvement must begin with senior leadership. Start by providing senior leadership with training in the philosophy, principles, and tools they need to prepare their organization for success. Using their newly acquired knowledge, senior leaders direct the development of a management infrastructure ...
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