The Six Sigma Handbook, Revised and Expanded, 2nd Edition

15.4. FEEDBACK LOOPS

The project plan is itself an important feedback tool. It provides details on the tasks that are to be performed, when they are to be performed, and how much resource is to be consumed. The plan should also include explicit provisions for feedback. Typical forms of feedback are:

• Status reports—Formal, periodic written reports, often with a standardized format, telling what the project is based on, and where it is supposed to be relative to the plan. Where project performance does not match planned performance, the reports include additional information as to the cause of the problem and what is being done to bring the project into alignment with the plan. Remedial action may, at times, involve revising the plan. When the ...