7.1. DMAIC, DMADV, AND LEARNING MODELS

Part II covers the toolkit commonly used in Six Sigma.

For the most part, these are the same tools used by the quality profession and applied statisticians for decades. Six Sigma puts some new twists on these traditional tools:

  1. They are taught in the context of a well-defined improvement model known as DMAIC (see below). Computers are used intensively.

  2. They are applied at once on real projects designed to deliver tangible results for an identified stakeholder.

  3. Items 1 and 2 are integrated via an intensive training regimen that is provided to full-time change agents who work on projects while they are being trained.

The tools of Six Sigma are most often applied within a simple performance improvement model ...

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