The Six Sigma Handbook, Revised and Expanded, 2nd Edition

19.4. ANALYZE

The tasks and responsibilities for the Analyze phase of DFSS projects are shown in Figure 19.3.

The Analyze deliverable is the choice of the high level design concept to be created. The design is "best" in the sense that it best meets the CTQs. To accomplish this feat we must somehow link the CTQs to features of the design. The linkage will be done at a high level. For our example, the customer demand model in Figure 19.4 shows that five key categories, or features, are operationalized by the CTQs.

Figure 19.3. DFSS Analyze tasks and responsibilities.

Figure 19.4. Customer demand model. (Figure 3.17 repeated.)

The steps taken ...