Book description
The most comprehensive Six Sigma reference available, now revised and expanded
Completely rewritten and reorganized, this second edition of The Six Sigma Handbookcovers all the basic statistics and qualityimprovement tools of the Six Sigma quality management system. This new edition reflects the developments in Six Sigma over the past few years and will help maintain the book's position as the leading comprehensive guide to Six Sigma.
Key changes to this edition include:
- New chapters on DFSS (Design for Six Sigma); Minitab, the most popular statistical software for Six Sigma; Six Sigma philosophy and values; flowcharting; and SIPOC
- Coverage of the core problem-solving technique DMAIC (Define, Measure, Analyze, Improve, Control)
- Dozens of downloadable, customizable Six Sigma work sheets
- New material on important advanced Six Sigma tools such as FMEA (Failure Mode and Effects Analysis)
Table of contents
- Copyright
- Preface
- Introduction
-
Six Sigma Implementation and Management
- Building the Six Sigma Infrastructure
- Six Sigma Goals and Metrics
-
Creating Customer-Driven Organizations
- ELEMENTS OF CUSTOMER-DRIVEN ORGANIZATIONS
- SURVEYS AND FOCUS GROUPS
- CALCULATING THE VALUE OF RETENTION OF CUSTOMERS
- KANO MODEL OF CUSTOMER EXPECTATIONS
- QUALITY FUNCTION DEPLOYMENT (QFD)
- THE SIX SIGMA PROCESS ENTERPRISE
- USING QFD TO LINK SIX SIGMA PROJECTS TO STRATEGIES
- LINKING CUSTOMER DEMANDS TO BUDGETS
- Training for Six Sigma
- Six Sigma Teams
- Selecting and Tracking Six Sigma Projects
-
Six Sigma Tools and Techniques
- Introduction to DMAIC and Other Improvement Models
- Problem Solving Tools
- Basic Principles of Measurement
- Measurement Systems Analysis
- Knowledge Discovery
- Statistical Process Control Techniques
- Process Capability Analysis
- Statistical Analysis of Cause and Effect
- Managing Six Sigma Projects
- Risk Assessment
- Design of Experiments (DOE)
- Maintaining Control After the Project
- Design for Six Sigma (DFSS)
- Lean Manufacturing and Six Sigma
- Glossary of Basic Statistical Terms
- Area Under the Standard Normal Curve
- Critical Values of the t-Distribution
- Chi-Square Distribution
- F Distribution (α = 1%)
- F Distribution (α = 5%)
- Poisson Probability Sums
- Tolerance Interval Factors
- Durbin-Watson Test Bounds
- y Factors for Computing AOQL
- Control Chart Constants
- Control Chart Equations
- Table of d2* Values
- Power Functions for ANOVA
- Factors for Short Run Control Charts for Individuals, X-bar, and R Charts
- Significant Number of Consecutive Highest or Lowest Values from One Stream of a Multiple-Stream Process
- Sample Customer Survey
- Process σ Levels and Equivalent PPM Quality Levels
- Black Belt Effectiveness Certification
- Green Belt Effectiveness Certification
- AHP Using Microsoft Excel™
- References
Product information
- Title: The Six Sigma Handbook, Revised and Expanded, 2nd Edition
- Author(s):
- Release date: December 2002
- Publisher(s): McGraw-Hill
- ISBN: 9780071415965
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