Glossary
Affinity chart (diagram)
Brainstorming tool used to gather large quantities of information from many people; ideas usually are put on sticky notes, then categorized into similar columns; columns are named giving an overall grouping of ideas.
Analyze
DMAIC phase where process detail is scrutinized for improvement opportunities. Note that:
1. Data is investigated and verified to prove suspected root causes and substantiate the problem statement (see also Cause and Effect).
2. Process analysis includes reviewing process maps for valueadded/non-value-added activities. See also Process Map; Value-Adding Activities; Non-Value-Adding Activities.
Balanced scorecard
Categorizes ongoing measures into four significant areas: finance, process, people, ...
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