Contents
PART IAn Executive Overview of Six Sigma
Chapter 1: A Powerful Strategy for Sustained Success
Chapter 2: Key Concepts of the Six Sigma System
Chapter 3: Why Is Six Sigma Succeeding Where Total Quality “Failed”?
Chapter 4: Applying Six Sigma to Service and Manufacturing
Chapter 5: The Six Sigma Roadmap
PART IIGearing up and Adapting Six Sigma to Your Organization
Chapter 6: Is Six Sigma Right for Us Now?
Chapter 7: How and Where Should We Start Our Efforts?
Chapter 8: The Politics of Six Sigma: Preparing Leaders to Launch and Guide the Effort
Chapter 9: Preparing Black Belts and Other Key Roles
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