The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance

Acknowledgments

We now understand why the awards shows on TV always run long. Partly, of course, it’s due to slow delivery of canned jokes by the presenters. Usually, though, it’s that the winners need to thank so many people. We haven’t won an award, but we could go on for a while thanking people. Our friends at McGraw-Hill have threatened to cut to a commercial if we run long, however, so we’ll try to keep this brief.

The most important acknowledgment is to the person who put in hours of tireless, good-natured, and indispensable work to make this book a reality: Percy Madamba. She kept everything organized, proofread, offered countless suggestions, laughed at jokes (we’re hoping her sense of humor is representative of the general reading public), ...