About the Authors

PETER S. PANDE

Pete Pande is Founder and President of Pivotal Resources, Inc., an international consulting firm providing Six Sigma implementation, training, and management development services to industries from financial services to high technology. Pete has worked in the organization improvement field for over 15 years, supporting change initiatives in a variety of companies including GE, Citicorp, Chevron, and Read-Rite. He and his wife and two children live in the San Francisco Bay Area.

ROBERT P. NEUMAN, PH.D.

Bob Neuman is a senior consultant and noted speaker in the area of business improvement methods and Six Sigma. His background in Six Sigma and quality systems includes two years with a major California health care ...

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