FOREWORD
Because you're holding this book, I know that you've had experience with training and learning. You've no doubt experienced both the positives and negatives. On the positive side, you've been in courses where you learned insights and skills that, when you applied them to real issues, helped you achieve important results. If you're like me, you cherish those experiences.
And, if you're like most people, you've also seen the negatives—training experiences where powerful learning occurred, but then ... nothing: no application, no follow through on commitments, and, not surprisingly, no results. This negative aspect of the learning and training industry is widespread, deep, and broad. And these problems are not just known by executive management, ...
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