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The Six Disciplines of Breakthrough Learning: How to Turn Training and Development into Business Results, Second Edition by Andrew Jefferson, Roy Pollock, Calhoun Wick

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Chapter D5. 
Action Points
DEPLOY PERFORMANCE SUPPORT

The problem, my research suggests, is what happens when a manager comes back to the day-to-day routine of the office.

Herminia Ibarra

In the previous chapter, we discussed the importance of having a system of accountability to achieve a breakthrough in the amount of learning that is applied on the job. In this chapter, we explore the other half of the equation: providing post-training performance support to help participants bridge the learning-doing gap. The best results are obtained when both accountability and support are present and in balance (Kirkpatrick & Kirkpatrick, 2005).

Breakthrough learning and ...

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