The Services Shift: Seizing the Ultimate Offshore Opportunity

Acknowledgments

This book pulls together several lines of work I have pursued over the past decade—on trends in the global economy, on business strategy in emerging economies, and on the transformative effects (both positive and negative) that outsourcing and offshoring have on firms, industries, and countries. It could not have been completed without support from many people who have played a part in my journey as a scholar.

Many people have contributed to this work in more ways than I can possibly recount. Starting a list is risky in that it is difficult to know where to stop, and there is always the risk of leaving someone off the list. So, I apologize for any oversights in advance.

I first became interested in services exports from developing ...