Published by:  HRD Press, Inc.
  22 Amherst Road
  Amherst, MA 01002
  800-822-2801 (U.S. and Canada)
  413-253-3488
  413-253-3490 (fax)
  http://www.hrdpress.com

ISBN 0-87425-731-X

Get The Service Pro: Creating Better, Faster, and Different Customer Experiences now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.