About the Authors

Rick Tate is a best-selling author and an internationally recognized expert on Customer Loyalty, Leadership and Change. He is the author and co-developer of many best-selling books and programs such as Leadership and the Customer Revolution, Legendary Service, and Frontline Service. For over 20 years Rick has been consulting, speaking, training, writing and developing state of the art concepts that challenge people’s minds and create competitive advantage. His extensive client list reads like a “who’s who” of business and includes organizations such as Disney, Coca Cola, and Johnson & Johnson.

Josh Stroup has been helping organizations and individuals improve their performance for the last 20 years. Josh works extensively with ...

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