ForewordBy Ken Blanchard

When it comes to writing a book about teams, I can think of few people more qualified than my friend, Mark Miller, Vice President of Training and Development for Chick-fil-A. Mark and I have known each other for more than a decade. Over the years, we’ve worked together on several projects in the marketplace and in the not-for-profit world. Soon after we met, he and I teamed up to write The Secret: What Great Leaders Know and Do, which has become an international best-seller.

Fortunately for readers, Mark has been a student and a practitioner of teams for the last twenty years. I’m glad he’s committed to sharing what he’s learned on that journey. An accomplished communicator, he brings clarity to the often complex subject ...

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