Passing the Baton
Debbie excelled in her new role overseeing Leadership Development. The extensive notes she had taken during her time with Jeff became the basis of the leadership curriculum. She used the questions Jeff had given her to design thought-provoking assignments that people could use as they applied the principles of SERVE for themselves.
Debbie’s team not only completed the year without her but ascended from “Worst to First.” They really had created raving fans of both their salespeople and their customers. When Debbie got the news, it was in the form of an invitation from the team to come to a special event to celebrate their achievement.
Debbie showed the invitation to John the moment she got home.
“How does it make you feel that ...
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