Contents
How to Set 3 Million Dollars on Fire
Reports in Drawers and Personal Change
From the Laboratory to the Sweat Lodge
Defenders of the Faith—How to Prove Something Works
Spoiler Alert—The Whole Book in One Diagram
The War Between Validity and Usefulness
The Path Ahead: Change-Agility, Strategy, and Tactics
How to Read This Book and Make It Useful
Chapter 1 Failed Change: The Greatest Preventable Cost to Business?
The Change Problem—How Bad Is It?
Evidence on Change Failure Rates
Does All Change Fail the Same?
Does Failure Always Mean the Same Thing?
Change Masters and Change-Agility
Failed Metaphors—The Fantasy of the Static Organization
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