RULE 22
Be sensitive to friction
When you are running a team you are dealing with people. And sometimes they take it into their heads to rub each other up the wrong way. Why? Who knows. They just do. They encroach on each other’s space, pinch each other’s biscuits, take each other’s parking spaces. Who starts it? Who knows. Can you let it go on? The hell you can. It has to be nipped in the bud.
You have to be sensitive to friction almost before it begins – and do something about it. There is no point letting it go on for a day longer than it needs to. But to do this you really do need to be on the ball. You have to know your team very well indeed to spot those first early warning signs.
If you don’t nip it in the bud it will grow into a monster. ...
Get The Rules of Management, 3rd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
