RULE 86
If in doubt, ask questions
Why don’t we ask questions more? Are we worried that people will think we don’t know enough already? The smartest operators are those who do ask questions, all the time, and they invariably benefit from doing so. It’s not so much a specific strategy for a particular purpose, as a general approach that can be helpful in all kinds of ways.
For a start you’ll learn a lot more about your team if you ask them more questions: ‘Why do you think we’re going about it in the wrong way?’ ‘What do you think is slowing up the invoicing process?’ ‘How would you tackle this customer?’ And you may elicit solutions you wouldn’t have done otherwise. And encourage them to express opinions or offer suggestions or submit ideas. ...
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