RULE 39

Set the standard

If you slouch in late, argue with your customers, are disrespectful and produce shoddy work, chances are your team is going to go to hell in a handcart. If, on the other hand, and I assume this is more likely the case, you arrive not only on time but early, do your work well and on time (see Rule 38), behave like a decent, honest, civilized human being and use your talent, chances are your staff will go to the top.

Everyone needs someone to look up to, someone they can respect and want to emulate. Sorry, matey, but that someone is you. Tough call, I know. If you think heroes are so out of date, old-fashioned and redundant, then think again. Every one of your team has a special relationship with you. You are their leader, ...

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