RULE 33
Have clear expectations
One manager I worked with was very moody. When she was relaxed, everyone was productive but had fun. Occasional high jinx kept their spirits up and she didn’t have a problem with it, in moderation. When she was stressed, however, you could get your head bitten off for as little as laughing too loud.
As I say, there were times she was very relaxed. But no one else on her team was. They had no idea what mood she’d be in so they were always on tenterhooks. Would she be happy with a report that was poorly presented but contained all the facts, or would she rather wait until tomorrow and have it looking perfect? Could you get away with the briefest of paperwork for a particular procedure, or did you need to fill it ...
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