RULE 32
Ensure people know exactly what is expected of them
It’s easy to give someone a job description and a contract and then sit back and expect them to get on with it. Trouble is, it leads to a lot of confused people and wasted time. Better to let them know right from the off what is expected of them.
And what is expected of them? Well, it’s a whole lot more than just the job itself. You have to think through every individual role and what exactly is expected of that person.
It’s vital that people know what part they play in any strategic plan and what is expected of them as a result. It’s essential that team members know the values and standards of the team and the company, and what’s expected of them in attitude and behaviour (open? honest? ...
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