Introduction
Strange thing, management. It’s something few of us set out in life to do, yet most of us find ourselves doing at some point.
Careers adviser: What would you like to do when you leave school?
16-year-old: I want to be a manager.
Did this happen to you? No, me neither. But here you are anyway.
As a manager you are expected to be a lot of things. A tower of strength, a leader and innovator, a magician (conjuring up pay raises, resources and extra staff at the drop of a hat), a kindly uncle/aunt, a shoulder to cry on, a dynamic motivator, a stern but fair judge, a diplomat, a politician, a financial wizard (no, this is quite different from being a magician), a protector, a savior and a saint.
You are responsible for ...
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