Chapter 39. Set the Standard

If you drag in late, argue with your customers, are disrespectful and produce shoddy work, chances are your team is going to go to hell in a hand basket. If, on the other hand, and I assume this is more likely the case, you arrive not only on time but also early, do your work well and on time (see Rule 38), behave like a decent, honest, civilized human being, and use your talent, chances are your staff will arise to the occasion.

Everyone needs someone to look up to, someone they can respect and want to emulate. Sorry, but that someone is you. Tough call I know. If you think heroes are so out of date, oldfashioned and redundant, then think again. Every one on your team has a special relationship with you. You are ...

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