Chapter 35. Don’t Try Justifying Stupid Systems
I was traveling on the subway the other day when we encountered a problem. It was fairly simple. Someone had messed with a security door and triggered an alarm—or something. This brought the train to a standstill, probably quite rightly. But it did this in a very long tunnel. The train couldn’t move until the fault had been rectified, which involved finding the train manager and getting him to reset the triggered alarm. All fairly simple.
I was running very late for a meeting, so asked if there wasn’t a better system. The train manager spent about 20 minutes justifying why this system was the best for everyone concerned, him, staff, train authorities, everyone that is except me, the poor passenger. ...
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