Chapter 29. Let Them Think They Know More Than You (Even if They Don’t)
This one is so simple, and yet I bet very few managers use it. And why not? It makes people feel really special and important. All you have to do is say to your staff, “You know about this, what do you think?” The key principles to this rule are
• Ask their opinion.
• Get their ideas and views.
• Give them more responsibility than they ever had before—you’ll be surprised how people always rise to a challenge.
• Discuss important issues and news with them.
• Encourage feedback.
• Never dismiss them as being “mere workers.”
Even if you know you know more about a subject than they do—still do it. They feel good. They perform better. They learn from your conversations. Maybe ...
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