Chapter 21. Keep Track of Everything You Do and Say
Now why would you want to do this, unless you’re up to no good? No, quite the reverse in fact. The better a manager you are, the more information you need to keep. Why? Two reasons.
First, consistency. You need to keep everything because you will need to check back from time to time. The question, “Now how did I do this before?” will crop up constantly. Your team needs you to be consistent, and you can’t be that if you don’t remember what you did last time.
If Jim won that big contract last time and you gave him a catered lunch and then Terri pulls off a similar deal and you take her out for coffee and a bagel, chances are she’s not going to be happy and next time won’t give you her very best. ...
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