Chapter 20. Celebrate
I find an excuse every day to reward my staff with a little something—a modest celebration for a result no matter how small, how trivial it seems. If you do the same, you’ll have a motivated staff who have a habit of celebrating every success. And that’s so important.
And the rewards? Tiny. A box of doughnuts. Extra froth on their cappuccinos. A chance to go outside and sit in the sun.
Sometimes I declare today a special day because we just got such and such a result, and then I take them out to lunch, let them take time off, let them tell me their worst jokes—never all at the same time, mind.
And, occasionally, I declare such a special day even if we fail to win an order. I reward mistakes, screw-ups, failures, accidents. ...
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