The Role of the Performance Intervention Specialist—Performance

Chapter . The Intervention Specialist

	To design performance improvement interventions powerful enough to produce long-term change, it helps to keep in mind two concepts grounded in the physical sciences. The first is inertia, the tendency to resist change; the second is entropy, the tendency toward chaos…
	--Dean R. Spitzer

Human performance improvement (HPI) involves identifying performance gaps, examining interventions that could close those gaps, selecting the best interventions for the job, and evaluating their effectiveness in closing the performance gaps. In the sequence of steps for the HPI process, intervention falls after the performance analysis phase but before implementation and evaluation. Not surprisingly, the transition from one ...