Chapter OneThe Return of Retail Governance
As he describes his more than thirty years of tech experience, Bill Oates's Boston-accented words come fast and frequently. He has a shock of white hair that makes him look much like a younger Tip O'Neill, but Bill Oates is all boyish enthusiasm. He began his career as a telecommunications specialist for Sheraton Hotels—he was the “phone guy”—while he went to law school at night. He took to the work, becoming the hospitality industry's expert on telecommunications while rising through the information technology (IT) ranks at ITT Sheraton. After Sheraton merged with Starwood and Westin in 1998, Oates served as Starwood Hotel & Resort Worldwide's chief information officer for years. In the world of ...
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