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The Resource Management and Capacity Planning Handbook: A Guide to Maximizing the Value of Your Limited People Resources by Jerry Manas

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From Chaos to Control

Paths to Maturity

By now, the challenges with balancing resources with demand should be apparent, and many of the issues likely sound familiar. As evident from benchmark studies, everyone is struggling to an extent. But some are more successful than others and are operating at a much higher level of planning and decision making. They’re able to optimize their resources to a much greater degree. Let’s not forget, though, that Rome wasn’t built in a day. To emulate these organizations, first we must understand the progressive phases of maturity and see how organizations have made the jump from one phase to the next—from chaos to control.

In assessing the results of the Appleseed RMCP benchmark study, responses surprisingly ...

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