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The Referral of a Lifetime, 2nd Edition by Ken Blanchard, Tim Templeton

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CHAPTER 2

Images

The Combination to Referral Success

At 3:00 p.m. sharp, Susie walked into Bennie’s California Coffee Café and Bistro and was greeted by Bennie and his warm smile. He waved, held out a steaming cup of her usual, and nodded toward a table nearby. She took the cup and looked in the direction of the nod.

There was a little two-chair table with a handmade Reserved sign on it and a large, white coffee cup. Susie glanced left and then right, and seeing no one near, she strolled over to it. The white cup was full of what looked like strong black coffee. She set her coffee cup across from it and then sat slowly down.

“Hello.”

Susie jumped. At ...

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